ch // open a channel

CONTACT CHANNELS

Three channels, each read by people who can act on it. There is no contact form: email and tickets reach the same team, without a form backend in between.

routes.conf

# channel → route

sales
sales@aixscloud.com
support
ticket @ my.aixscloud.com
abuse
abuse@aixscloud.com
hours
24/7 tickets
// channels

PICK A CHANNEL

Pick the one that matches your question; misrouted mail still gets answered, just slower.

  • ch.01 // sales

    CH.01

    Sales

    Pricing, custom builds, volume and long-term quotes, questions before you order.

    Hours
    24/7 tickets
    Email sales

    Address

    sales@aixscloud.com

  • ch.02 // support

    CH.02

    Support

    Anything about a server you already have: access, network, hardware, billing.

    Response
    ● First response target: 30 min
    Hours
    24/7 tickets
    Open a ticket(opens in a new tab)

    Or email

    support@aixscloud.com

  • ch.03 // abuse

    CH.03

    Abuse

    Spam, attacks, phishing or malware coming from our network.

    Hours
    24/7 tickets
    Report abuse

    Address

    abuse@aixscloud.com

// before you write

BEFORE YOU WRITE

Include these and we can usually answer in one reply.

Sales

Sales: before you write

0/5 ready

Template
Subject: Quote request

Location:
CPU / RAM / storage:
Port and traffic:
Quantity and billing cycle:
Needed by:

Support

Support: before you write

0/5 ready

Template
Subject: <short summary>

Service / plan code:
Server IP:
What happened (time + time zone):
mtr output:
Already tried:

mtr from your network

mtr -rwzbc 100 <server-ip>

Run it from where the problem happens. To test before buying, use a test IP from the network page.

Abuse

Abuse: before you write

0/5 ready

Template
Subject: Abuse report <IP>

Source IP / hostname:
Date and time (time zone):
Type of abuse:
Evidence:
Your contact:
// self-serve

SELF SERVE

Most answers are already published.