HELP CENTER

>Pick a machine on the dedicated servers page, choose the billing cycle and options, then check out in our client area at my.aixscloud.com. Delivery starts as soon as the invoice is paid.

>Any of the methods below. Every invoice is issued in USD.

• Credit / debit card
• PayPal
• Crypto (USDT, BTC, ETH and more)
• Bank transfer (USD)

>All prices on this site and every invoice are in USD. If you pay from an account in another currency, your bank or payment provider converts at its own rate.

>Plans are sold on the cycles below. Longer terms cost less per month, and the configurator shows the exact saving before you pay.

• Monthly
• Quarterly: save up to 3%
• 6 months: save up to 5%
• Annual: save up to 10%

>Often, yes. Built-to-order servers are assembled in 24–72 hours. Email sales@aixscloud.com with the CPU, memory, storage and location you need.

>In-stock servers are ready within 2 hours of payment. Built-to-order servers take 24–72 hours. Every plan shows its delivery lane before you order.

>Yes. Servers come with out-of-band access (IPMI with a KVM console), so you can watch the boot, change BIOS settings or recover a broken install without waiting for us.

>These images are offered at checkout. Licensed systems are billed with the server as shown.

• Ubuntu 24.04 LTS
• Debian 13
• AlmaLinux 10
• Rocky Linux 10
• Proxmox VE 9
• No OS (IPMI only)

>Yes. Mount your own ISO through IPMI and install from it, or ask for a reinstall in a ticket. Choose "No OS (IPMI only)" at checkout if you want to start from a blank machine.

>Our remote hands replace the failed part. The target is 4 hours from diagnosis to replacement. Open a ticket with what you see in the logs or on the IPMI console.

>Yes. Every location publishes IPv4 and IPv6 test addresses you can ping, trace or mtr from your own network. Speed-test files and latency are on the network page.

• HKG Hong Kong: 203.0.113.10 / 2001:db8:10::1 (placeholder until launch)
• TYO Tokyo: 203.0.113.20 / 2001:db8:20::1 (placeholder until launch)
• SIN Singapore: 203.0.113.30 / 2001:db8:30::1 (placeholder until launch)
• LAX Los Angeles: 203.0.113.40 / 2001:db8:40::1 (placeholder until launch)

>Yes, as an option when you order:

• 1 IPv4 (included)
• /29 subnet, 5 usable: +$15/mo
• /28 subnet, 13 usable: +$35/mo

>Outbound port 25 is closed by default and opened on request after a short review.

>Each plan lists its port and monthly traffic in the server table. Across the plans on sale today:

• Port speeds on sale: 1 Gbps
• Monthly traffic: 30 TB/mo to Unmetered
• 10 Gbps: +$99/mo

>Yes, on every server at no extra cost. The always-on filtering covers L3/L4 attacks and starts mitigating known vectors within 10 seconds. Included capacity is 10–20 Gbps depending on the location. See DDoS protection.

>To protect the rest of the network, the attacked IP is null-routed for 30 minutes and you are notified by email and client-area notice. The server keeps running. If the attack is still going when the null-route lifts, it can be applied again.

>Not included. Run your own WAF or rate limits for HTTP floods.

>Network-level (L3/L4) vectors, including:

• UDP flood
• SYN flood
• ACK flood
• DNS amplification
• NTP amplification
• Memcached amplification
• SSDP amplification
• GRE flood
• ICMP flood
• Fragmented packets

>Not yet. Paid protection tiers are not on sale at launch. If you expect attacks larger than the included capacity, talk to sales before you order.

>In-stock servers can be cancelled for a full refund within 3 days. Built-to-order servers are not refundable. Details are in the refund policy.

>Only built-to-order servers do: a one-time fee of $99, shown in the configurator before you pay. Instant-delivery servers have none. The fee is waived on annual terms.

>Services renew on the cycle you chose, and the renewal invoice appears in the client area before the due date. To stop a server, request cancellation in the client area before it renews.

>We target 99.9% monthly network availability. Below that you get a credit on the monthly fee, as set out in the SLA:

• 99.5% to below 99.9%: 10% credit
• 99% to below 99.5%: 25% credit
• Below 99%: 50% credit

>No ID check by default. We may ask for verification if an order is flagged by fraud screening.

>Yes. Add the company name and tax details to your client-area profile before you pay, and they appear on every invoice.

>Anything illegal, plus the uses below. The full rules are in the Acceptable Use Policy.

• Spam and bulk unsolicited email
• Malware, botnets and command-and-control servers
• Phishing and credential harvesting
• Child sexual abuse material (reported to authorities)
• Content that is illegal where it is hosted
• Unauthorised scanning, brute force and attacks on other networks
• Open proxies, open relays and open resolvers
• Anything that gets our IP ranges blocklisted

>Yes, on dedicated servers. The hardware is not shared, so sustained CPU load affects no one else. The rest of the AUP still applies.

>Email abuse@aixscloud.com with the source IP, timestamps with time zone, and evidence such as logs or full mail headers. One report per incident helps us act faster.

>We forward it to you in a ticket and ask you to fix the cause and reply. Serious or ongoing cases (active attacks, phishing, malware, CSAM) can be suspended immediately. The steps are in the AUP.